Stage of development: Complete
Policy sector: Homelessness
Date outcomes contract signed: Oct 2019
Start date of service provision: Sep 2019
Anticipated completion date: Sep 2024
Capital raised (min/max investment): GBP 3.47m (USD 4.43m) - GBP 5.88m (USD 7.50m)
Max potential outcome payment: GBP 22.30m
Service users: 6k+ individuals
Kirklees Better Outcomes Partnership (KBOP) was developed in 2019 to provide support to enable independent living and prevent homelessness by delivering better outcomes for individuals across Kirklees. The strengths of the KBOP partnership are their scale of delivery, shared expertise and participant focused approach.
Commissioned by Kirklees Council with support from the Life Chances Fund, KBOP is a consortium of eight local organisations, each with expert levels of knowledge and experience across housing, homelessness prevention, domestic abuse, substance misuse, offending and mental health. Support Workers employ a holistic and strengths-based approach to ensure the individual leads their support, providing the space for independent decision making and shared ownership of interventions and actions. By listening, empowering and enabling individuals across Kirklees to achieve their unique ambitions, they support outcomes encompassing well-being, accommodation, employment and education
The cohort will be people over the age of 16 who have vulnerabilities and support needs that may impact on their ability to live independently and who may, without support, be at increased risk of homelessness due to their disabilities, vulnerabilities, issues or lifestyle factors that increase this risk. They are, for example, people who are homeless, at risk of becoming homeless or with a history of repeat homelessness, offenders, people with mental health problems, learning disabilities, those that abuse substances, those at risk of domestic abuse, care leavers or young people at risk including young parents, refugees.
Configuration of contracting parties:
KBOP started delivering services in September 2019 and finished in September 2024. Data was last updated in December 2025. These are final results.
Overall target is based on the high case scenario defined in the Life Chances Fund Final Award Offer or Variation Agreements.
The graph above shows interim results for the project’s outcome achievements. Each bar represents a key participant outcome or metrics. Each metric is detailed above the graph (under the ‘Outcome metrics’ section of this page). Users can hover over the bars to access data on the expectations and achievements for that particular metric. Labels at the top of the bar represent the overall expectations for specific metrics, for the entire life of the project. The coloured section of the bar represents the project’s achievements so far.
Each bar takes the unit of analysis of the metric (if the metric is measured in number of individuals, the bar graph is representing individuals achieving that metric. If the metric is measured in weeks, the bar graph is representing weeks).
A note on targets (or expectations): the graph above shows the latest targets for the project. These targets are based on the best-case scenario expectations for every project. These targets may be different from the targets set at the start, as projects adapt to unexpected challenges or changes in circumstances. In addition, these targets could also work as a ‘cap’ for payments. We offer these parameters as a reference on outcome achievement projections. If projects are under implementation, they are not expected to have achieved any of these targets yet.
Bridges Outcomes Partnership's interpretation of this figure:
The previous traditional contract focused on throughput. No longer term outcomes (e.g. accommodation stability or employment) were measured, nor were any meaningful reports of individuals’ wellbeing over time. The old service experienced a high number of participants re-referred back after exiting, because they continued to experience difficulties. GO Lab’s first evaluation report analysed the problems created by this traditional way of contracting.
The new service instead focused on improving outcomes. The partnership was allowed to personalise its service around each individual, aiming for the outcomes most relevant to achieve meaningful change for each person. The first iteration of the contract retained some short-term measures alongside longer-term measures of accommodation stability and employment. However, KBOP partners found during the first year that retaining even this small number of short-term measures was not helpful and volunteered to eliminate them, shifting the outcomes payments profile towards an even higher proportion of riskier longer-term outcomes. Kirklees Council was happy to make this adjustment. The new contract aimed to help each person more effectively and sustainably, reduce the need for re-referrals, and ultimately help more than double the number of people over the life of the service, compared to the previous contract.
Further information about KBOP, including participant case studies, are available on the KBOP and Go Lab websites. Full details of every outcome paid for by government, and the precise amount paid for each, is published on the Bridges Outcomes Partnerships website.
The graph above shows interim outcome payment results. The x-axis displays the years since the start date of the project to the anticipated completion date. The y-axis represents the value of the payments for outcomes realised by participants in the programme. The aim of this graph is to enable users to compare the initial expectations of the project against the actual value of the outcomes that were achieved.
The dotted lines represent the different plans that projects had at different moments- labelled as ‘Plans’ in the key. The data for these dotted lines (or single dotted line) comes from the outcome payment profiles that projects shared with the commissioners and their values represent expectations according to 'best-case scenarios' (if projects achieved as many outcomes as possible). There are different dotted lines as projects can renegotiate their payment plans as they face changes that affect delivery (such as the COVID pandemic) or adjust their expectations during the life of the project. Each dotted line is made of a set of points. Each point represents a quarter. Users can hover over those points and access data on the expectations for that quarter.
The solid line shows the outcome payments that the project already claimed and received- labelled as ‘Actual’ in the key. Squared points on the 'Actual' line indicate that the payment for that quarter was a COVID-19 medium-scenario grant. This was one of the temporary funding options offered to projects during the COVID-19 pandemic (this included activity payments based on projected medium-case performance scenarios). On the top-right corner, the ‘Plans’ and ‘Actual’ lines can be selected and deselected to change which lines appear in the graph.
A note on the representation of different payment profiles (or plans): when Life Chances Fund projects reprofile their payment plans, they use a template provided by the National Lottery Fund. When they complete data for the past quarters, some projects preferred to leave those cells blank, other preferred to repeat the previous expectations and other decided to complete those cells with data from actual payments. To avoid confusions around these different criteria, we start representing a plan from the moment when the plan is valid.
Bridges Outcomes Partnership's interpretation of this figure:
The new contract set a value for each positive outcome successfully achieved, for each person. If the performance of the service had remained the same as under the previous contract, total payments to KBOP under this new mechanism would have been less than £10m over the five-year term. In order to achieve (or exceed) the full contract value of £22.3m, the partnership needed to completely redesign the service around each person, find ways to achieve meaningful, sustainable change for as many as possible, dramatically reduce re-referrals and deliver this better, more effective support to more than twice as many people.
Ultimately, the partnership was able to help more than twice as many people, more effectively. Re-referral rates dropped by more than two-thirds, and accommodation and employment outcomes significantly improved. An independent evaluation commissioned by HM Treasury concluded that during the new outcomes-based contract, participants had more time in employment, with higher earnings and a lower reliance on housing benefit. This was achieved at 33% lower cost per person than the previous contract.
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