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Session 2. Challenges and approaches of service delivery during the pandemic

Peer Support Open Session

Peer Support Open Session

This open session begins with discussion of topics and themes arising from the previous ERGO session that focused on the implications of COVID-19 on outcomes contracts. Following, representatives from two outcomes projects will share their current challenges in and approaches to service delivery during the pandemic with further discussion to follow. 

Welcome and recap of topics and themes from previous session

Clare FitzGerald, Research Fellow, Government Outcomes Lab


Recap and Discussion: ERGO Session I. COVID-19 and Outcomes Contracts

Theme 1: Is your problem cash flow, implementation, and/or measurement?

  • Let’s be ‘rigorous and specific about what has changed in relation to specific contracts’ - has the need that you’re trying to address disappeared? Been delayed? Transformed

Theme 2: It’s the relationships, not the contract!

  • What flexibilities have you been given/are giving? 
  • How often and for what reasons are you in contact with contract partners?
  • How have ‘governance’ mechanisms used or adapted to deal with the pandemic? 

Theme 3: What are your hopes for a ‘new normal’?


Experiences from projects

Hortance Manjo, Programme Manager, Cameroon Kangaroo Mother Care  

Patrick Maes & Ian Dewae, VDAB


Open discussion  

  • Are people thinking about redesigning project outcomes considering COVID-19? How so?

How do you know when and how to review outcomes definitions and prices?How are people verifying or reviewing outcomes achievements remotely?

Resources

Notes - Session II. Peer support open session

HIVA SIB (Dutch)